Privacy Policy

This policy explains how Penthouse Thrift LLC ("Penthouse Thrift," "we," "us") handles personal information when you use penthousethrift.com and any Penthouse Thrift app or service (the "Platform"). It's part of our Terms of Service. The Platform is for adults; we don't knowingly collect information from anyone under 18.

Information you give us:

• Account details: name, email address, and profile information. If you sign in with Google, we receive your name, email, and profile photo from Google.
• Shopping details: shipping address, order history, cart, saved items, and size preferences.
• Seller details: closet or store name, listings, photos, item descriptions, prices, and your ship-from address.
• Messages: Support Chat conversations, emails to us, reviews, and dispute or claim details (including photos you send).

Information collected automatically:

• Basic usage data, like which pages are visited, the referring page, and device and browser type, so we can see what's working on the site.
• Cookies and local storage used to keep you signed in, remember your cart, and save your preferences.

Information handled by our payment partner:

• Card payments are processed by Stripe. We never see or store your full card number.
• Seller payouts run through Stripe Connect. Stripe collects the identity and bank details it needs to pay you; we see only payout status, not your bank account number.

• Run the marketplace: create accounts, show listings, process orders, create shipping labels, and pay sellers.
• Send transactional emails, like order confirmations, shipping updates, payout notices, and account security messages.
• Review listings before they go live and keep the Platform safe from fraud, counterfeits, and abuse.
• Answer support requests and handle claims and disputes.
• Send marketing emails, like new arrivals and size alerts, if you choose to get them. You can turn these off any time.
• Understand how the Platform is used so we can improve it.

We don't sell your personal information, and we don't share it with advertisers for targeted ads. We share it only as needed to run the Platform:

• Between buyers and sellers: when you buy an item, the seller receives your name and shipping address so it can go on the shipping label. The seller's ship-from address appears on the label as the return address.
• Stripe processes payments and seller payouts.
• Shippo and USPS create shipping labels and tracking.
• Base44 hosts the Platform, stores data, and sends email for us.
• AI service providers process text for features like Support Chat, pricing suggestions, and listing checks. We send only what the feature needs.
• Google handles sign-in if you choose Sign in with Google.
• Authorities or other parties, when the law requires it, or to protect the rights, safety, or property of our users or Penthouse Thrift.
• A buyer or successor, if Penthouse Thrift is ever sold or merged. This policy would continue to apply to your information.

Some features use AI, including Support Chat, style advice, pricing suggestions, and automated listing checks. What you type into these features is sent to an AI provider to generate a response. Don't include card numbers, passwords, or other sensitive details in chat. A person at Penthouse Thrift reviews any issue that Support Chat escalates.

• Email: manage marketing emails on Notification Preferences or use the unsubscribe link in any marketing email. We'll still send order and account emails.
• Your information: update your profile details from your Profile.
• Delete your account: start from your Profile and confirm by email. We may keep some records after deletion (see below).
• Access or correction: email support@penthousethrift.com to ask for a copy of your information or to correct it.
• Cookies: you can clear or block cookies in your browser, but you may need to sign in again, and some features may not work.

Depending on where you live, you may have additional privacy rights under state law. Email us to use them, and we won't treat you differently for doing so.

We keep account information while your account is open. After you delete your account, we may keep order, payment, payout, and tax records, along with records needed to resolve disputes, prevent fraud, or meet legal obligations, for as long as the law requires or allows. Everything else is deleted or de-identified.

We use encryption in transit (HTTPS), access controls, admin-only internal tools, and rate limits to protect your information. Payments are handled by Stripe, which is PCI-certified. No system is perfectly secure, so if you think your account has been compromised, contact us right away.

Penthouse Thrift operates in the United States, and our service providers may process data in the United States and other countries.

If we change this policy, we'll update the effective date above. For important changes, we'll post a notice on the site or email you before they take effect.

Privacy questions or requests: support@penthousethrift.com, or open Support Chat from the question-mark icon at the top of any page.