Terms of Service

Penthouse Thrift is operated by Penthouse Thrift LLC ("Penthouse Thrift," "we," "us"). These Terms of Service ("Terms") apply to penthousethrift.com and any Penthouse Thrift app or service (together, the "Platform"). By creating an account or using the Platform, you agree to these Terms and to our Privacy Policy, Returns & Buyer Protection, and Marketplace Policies, which are part of these Terms.

Penthouse Thrift is a peer-to-peer marketplace. Items are sold by independent sellers ("closets"), and in some cases by Penthouse Thrift's own closet. Unless an item is listed by Penthouse Thrift itself, we are not the seller, we don't take ownership of items, and we don't hold inventory.

• You must be at least 18 years old and able to form a binding contract to use the Platform.
• Give accurate information and keep it up to date. You're responsible for activity on your account, so keep your login secure and tell us right away if you think someone else has accessed it.
• One person per account. Don't create accounts to get around a suspension or a limit.
• Anyone can buy or sell. What we specialize in is the size range of the items, not who you are.

• The price you pay is the item price plus shipping, shown before you check out. Shipping is charged per closet (per seller) and is free when items from one closet total $150 or more, unless the checkout page says otherwise. We currently ship to US addresses only.
• Payments are processed by Stripe. Penthouse Thrift doesn't see or store your full card number.
• When you check out, you're agreeing to buy the item from the seller. We hold the payment and release it to the seller after delivery (see section 5).
• All sales are final, with Not-As-Described protection: if an item arrives damaged, significantly different from the listing, or with an authenticity concern, report it with Report Issue in Order History within 3 days (72 hours) of delivery and before you confirm receipt. Full details are in our Returns & Buyer Protection policy.
• Check the tagged size, measurements, photos and condition notes before you buy. Fit and change-of-mind returns aren't accepted.

• You may only list items you own and have the right to sell. Describe each item honestly: brand, tagged size, real measurements, condition, and every flaw, with clear photos of the actual item.
• Clothing and sneakers must fit our big or tall size range. Accessories (bags, luggage, ties, scarves, belts, watches and similar) are open to every seller.
• Every listing is reviewed before it goes live, and we may ask for more photos or proof, request edits, decline, or remove a listing at any time. Review is a quality and risk check, not a guarantee that an item is authentic.
• Once an item sells, ship it within 3 business days using the prepaid label provided in your Seller Dashboard, packed with care. Your ship-from address appears on the label as the return address.
• Penthouse Thrift charges sellers a platform fee on each sale. The current fee is shown in your Seller Dashboard before you list, and card processing fees are covered by Penthouse Thrift. We'll give you notice before any fee change applies to your future sales.
• You're responsible for any taxes on your sales and for keeping your own records.

• Seller payouts are made through Stripe Connect. To get paid, you must complete Stripe's account setup and accept Stripe's Connected Account Agreement. Stripe may ask you to verify your identity and bank account.
• We release a seller's earnings after delivery: when the buyer confirms receipt, or automatically 72 hours after the carrier marks the order delivered, whichever comes first.
• If a buyer opens a Not-As-Described claim, a chargeback, or a dispute, or if we see signs of fraud, we may hold the payment until it's resolved. If a claim is approved, the sale is cancelled and the buyer is refunded, and we may recover amounts already paid to the seller, including by deducting them from future payouts.
• If an item turns out to be unavailable after a buyer pays (for example, it sold to someone else first), the buyer is refunded automatically.

• Counterfeit, replica, or "inspired by" items, and anything stolen, recalled, illegal, or unsafe.
• Misleading listings, fake reviews, or photos of an item other than the one being sold.
• Moving a sale off Penthouse Thrift to avoid fees or protections, or asking for payment outside our checkout.
• Harassment, hate, threats, spam, or sharing someone else's personal information.
• Scraping, overloading, reverse-engineering, or trying to break into the Platform, other accounts, or our systems, including by sending instructions meant to manipulate our AI tools.

Selling counterfeit goods is a serious violation. We may remove the item, cancel the sale, refund the buyer, withhold the related payout, and close the account.

You keep ownership of the photos and text you post. You give Penthouse Thrift a non-exclusive, worldwide, royalty-free license to use, host, display, and adapt that content to run and promote the Platform (for example, showing your listing in search, on social media, or in our newsletter). You confirm you have the rights to everything you post.

Some features use AI, including Support Chat and automated listing checks. AI answers can be wrong; they don't change these Terms or our policies, and they can't approve refunds, claims, or payouts. A person at Penthouse Thrift makes those decisions.

We may limit, suspend, or close an account, remove listings, or cancel orders if we believe someone has broken these Terms, put other users at risk, or exposed Penthouse Thrift to legal or financial harm. You can close your account at any time from your Profile. Sales and payouts already in progress, and these Terms' sections on payments, disputes, and liability, continue to apply after an account is closed.

The Platform is provided "as is" and "as available." Items are described and shipped by their sellers, and we don't guarantee the quality, safety, fit, or legality of items, the accuracy of listings, or that the Platform will always be available or error-free. To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent the law allows, Penthouse Thrift and its owners and team won't be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Our total liability for any claim related to the Platform is limited to the greater of (a) the amount you paid to, or the fees you paid to, Penthouse Thrift for the order involved, or (b) $100. Some places don't allow these limits, so they may not all apply to you.

If you have a problem with an order, use Report Issue in Order History or contact us first; most issues are solved quickly that way. If you have a dispute with Penthouse Thrift, email support@penthousethrift.com and we'll try in good faith to resolve it within 30 days.

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-law rules. Any lawsuit must be brought in the state or federal courts located in Virginia, unless the law where you live requires otherwise. Either party may bring an eligible claim in small claims court.

We may update these Terms as the Platform grows. We'll change the effective date above, and for important changes we'll give notice on the site or by email before they take effect. Continuing to use the Platform after that means you accept the updated Terms.

Questions about these Terms: support@penthousethrift.com, or open Support Chat from the question-mark icon at the top of any page.